Payment is required prior to booking. You must have valid sessions or an active membership to attend class. All purchases are final unless required under New Zealand Consumer Law.

Sessions, memberships, class packs, and intro offers are non-transferable, cannot be shared between individuals, and cannot be exchanged for cash. If someone other than the person booked arrives to use a session, they will be asked to create their own account and purchase their own sessions.

Hoi reserves the right to update pricing. Members will receive a minimum of 2 weeks written notice of any changes.

Gift cards are valid for 12 months from the date of purchase and are redeemable for classes and retail products at Hoi. Gift cards are non-refundable, non-transferable, and cannot be exchanged for cash. Lost or expired gift cards may not be replaced.

Hoi operates from three locations: 73 Miramar Avenue (Mat/Yoga Studio), 128A Park Road (Reformer Studio), and u9, 70 Kingsford Smith Street (Personal Training/Small group). All terms and policies in this document apply equally across all locations, unless stated otherwise.  

First Time Teaser and Unlimited Reformer + Mat memberships are valid across both locations.

Valid for 14 days from your first class booking and can only be purchased once. Non-refundable and non-transferable. Clients purchasing more than once may have their account suspended and be charged at standard rates.

5 Trip Class packs are valid for 3 months from the date of purchase, 10 Trip class packs are valid for 6 months from the date of purchase. Sessions are non-refundable and non-transferable. Extensions are available for injury or illness with a medical certificate, and must be requested before the expiry date.  

All memberships operate on a weekly autopay schedule charged to the card stored in your Momence account. Payment will continue unless Hoi is notified of a termination request in writing.  

New memberships have a 4-week minimum commitment. After this period, cancellation can occur at any time with 1 week written notice. Memberships may be upgraded or downgraded within the minimum term.  

It is your responsibility to ensure sufficient funds are available to cover autopayments. If a payment is declined, Stripe may charge an additional fee for the failed transaction. Hoi reserves the right to process payment at any time to settle any outstanding balance.

If a membership renewal payment fails, it will auto-retry for 2 days. After 3 days, future bookings will be cancelled and the membership terminated.

Reformer Members on 1x class per week may purchase an additional Reformer session for $30 and 2x classes per week may purchase additional Reformer sessions for $25 per class. All 1-2x class per week members can purchase an additional Mat/Yoga classes for $18. Additional sessions are valid for 7 days.  

Memberships can be suspended with a minimum of 5 days written notice, for a minimum of 5 days and a maximum of 8 weeks. Email hey@hoi-studio.co.nz to arrange.  

1 week written notice is required to terminate a membership. Immediate termination is available for long-term injury or illness with a medical certificate. Hoi may terminate a membership without notice for inappropriate, offensive, or illegal behaviour.

Our cancellation window is 6 hours prior to class start. Cancellations must be made through the booking system—we cannot accept cancellations via email, phone, or social media.

Session-based memberships and class packs:

• More than 6 hours before class → session returned
• Less than 6 hours before class: session forfeited
• No-show: session forfeited + $15 fee
• 1 fee waiver per year

Unlimited memberships:

• No-show: $15 fee
• Late cancel: $30 fee for 2 or more late cancels per calendar month
• 1 no-show fee waiver per calendar month

Fees are automatically charged to the card on file within 24 hours.

If a class is full, you may join the waitlist. If a space becomes available, you will be added automatically and notified via email or text. The 6-hour cancellation policy applies to waitlisted bookings. You can be added from the waitlist up to 1 hour before class starts.

Hoi reserves the right to cancel classes due to low attendance or unforeseen circumstances. You will be notified at least 2 hours prior to class start and your session will be returned.

Private training and group bookings may require a deposit or full prepayment at the time of booking. Cancellations may be refunded depending on the cancellation window if it's been made in reasonable time before the scheduled class. If it has been made during a scheduled class time, this may result in deposit or full payment being held. Private training sessions are non-refundable unless otherwise agreed in writing.

We understand unexpected situations can arise. Requests relating to emergencies or exceptional circumstances outside the standard cancellation window may be reviewed at management's discretion.

Clients are responsible for ensuring they are medically fit to participate. Please inform us prior to class if you are pregnant, postpartum, post-surgery, injured, or managing a medical condition. Hoi reserves the right to restrict attendance or require medical clearance where necessary. Participation is at your own risk.

Guests under 18 must attend with a parent or guardian present for the full class. Guardians are responsible for the minor in their care.

By attending Hoi, you acknowledge that exercise carries inherent risks and you voluntarily assume responsibility for your participation. To the fullest extent permitted by law, Hoi, its owners, and instructors are not liable for injury, loss, or damage sustained while attending the studio - except where liability cannot legally be excluded under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Please keep valuables with you or in lockers provided. Hoi is not responsible for lost or damaged personal property.

Phones are not permitted in the studio and must stay in your bag. Photography and filming are not permitted during a session. Hoi may occasionally capture photography or video for marketing purposes - please notify us in writing if you prefer not to be included.

Hoi reserves the right to refuse entry for reasonable cause, including misconduct, intoxication, safety concerns, or non-compliance with staff directions or these terms.

You agree not to copy, modify, or distribute website materials; reverse-engineer or attempt to extract code; use the website to send spam or unlawful material; infringe any intellectual property or privacy rights; or use the website in violation of applicable laws. All website content is owned or licensed by Hoi and may be downloaded for personal, non-commercial use only.

These terms are governed by the laws of New Zealand. Any disputes are subject to the jurisdiction of the New Zealand courts. If any provision of these terms is deemed invalid, the remainder continues to apply.